SDK

getSessionUrlCallback()

4min

This API allows Relicx session replay URL to be programmatically integrated with external monitoring, analytics, and online customer support systems.
JS
|
var sessionUrl;
relicxSDK.getSessionUrlCallback((s) => {
    sessionUrl = s;
});
var sessionUrl;
relicxSDK.getSessionUrlCallback((s) => {
    sessionUrl = s;
});
﻿
Reference Implementation
Relicx application uses the above functionality to provide in-product support. When the user clicks on the chat window on the lower right-hand side, the user's current session replay URL is attached to the support ticket. We provide a getSessionUrlCallback function which takes a callback as a parameter. The callback is of the form: (string) => void. The callback is called when the relicx SDK is initialized.
This done via the following code snippet
JS
|
var sessionUrl;
relicxSDK.getSessionUrlCallback((s) => {
  sessionUrl = s;
});
window.Beacon("session-data", {
  "Session URL": sessionUrl,
});
var sessionUrl;
relicxSDK.getSessionUrlCallback((s) => {
  sessionUrl = s;
});
window.Beacon("session-data", {
  "Session URL": sessionUrl,
});
﻿
﻿
Customer support can now view the session replay by clicking on the attached session replay URL link.
﻿
Here is a quick video demo of how the integration works for Relicx
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Updated 09 Aug 2023

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Reference Implementation