This API allows Relicx session replay URL to be programmatically integrated with external monitoring, analytics, and online customer support systems.
Relicx application uses the above functionality to provide in-product support. When the user clicks on the chat window on the lower right-hand side, the user's current session replay URL is attached to the support ticket. We provide a getSessionUrlCallback function which takes a callback as a parameter. The callback is of the form: (string) => void. The callback is called when the relicx SDK is initialized.
This done via the following code snippet
Customer support can now view the session replay by clicking on the attached session replay URL link.
Here is a quick video demo of how the integration works for Relicx